Privacy Policy

Effective Date: August 24, 2026

Forge Auto Studio respects your privacy and is committed to protecting the personal information you provide when requesting information, receiving an estimate, scheduling an appointment, or using our services.

1. Information We Collect

Forge Auto Studio may collect information including:

• Full name
• Phone number
• Email address
• Service address or vehicle location
• Vehicle year, make, model, color, and condition
• Vehicle Identification Number (VIN), when necessary for repair or insurance-related services
• Photos or videos of your vehicle
• Details regarding requested services
• Appointment and service history
• Insurance or claim information when necessary for hail damage or PDR services
• Communications between you and Forge Auto Studio

2. How We Use Your Information

We may use the information collected to:

• Respond to inquiries and provide estimates
• Schedule and confirm appointments
• Provide mobile detailing, paintless dent repair (PDR), hail repair estimates, paint correction, ceramic coating, and other automotive services
• Contact you regarding your appointment or vehicle
• Process service-related transactions
• Communicate regarding insurance or repair claims when authorized
• Provide customer support and follow-up
• Improve our services and customer experience
• Send appointment reminders, service updates, promotions, or special offers where permitted by law

3. Text Messages and Communications

By providing your phone number and requesting information or services, you agree that Forge Auto Studio may contact you regarding your inquiry, estimate, appointment, or services.

If you separately consent to receive promotional or marketing text messages, Forge Auto Studio may send you promotional communications. Consent to receive marketing messages is not a condition of purchasing any goods or services.

Message and data rates may apply. Message frequency may vary. You may opt out of marketing text messages at any time by replying STOP. For assistance, reply HELP or contact Forge Auto Studio directly.

We do not sell or share mobile phone numbers or SMS consent information with third parties for their own marketing or promotional purposes.

4. Sharing of Information

Forge Auto Studio does not sell or rent your personal information.

Information may be shared only when reasonably necessary to operate our business or provide requested services, including with service providers that assist with scheduling, payment processing, communications, website operations, or other business functions.

Information may also be disclosed when required by law, to protect our legal rights, or with your authorization.

5. Vehicle Photos and Videos

Photos and videos may be taken before, during, or after services for inspection, documentation, quality control, or protection of both the customer and Forge Auto Studio.

We will obtain appropriate permission before using identifiable customer information or vehicle content for advertising or promotional purposes when required.

6. Data Security

Forge Auto Studio takes reasonable measures to protect customer information from unauthorized access, misuse, loss, or disclosure. However, no electronic storage or transmission system can be guaranteed to be completely secure.

7. Third-Party Services

Our website, booking systems, payment processors, advertising platforms, or other services may be operated by third parties. Those providers may collect and process information according to their own privacy policies.

8. Your Choices

You may contact Forge Auto Studio to:

• Request an update or correction to your information
• Ask questions about information we have collected
• Request deletion of certain personal information, subject to applicable legal and business recordkeeping requirements
• Opt out of promotional communications

9. Children’s Privacy

Forge Auto Studio’s services are intended for vehicle owners and customers seeking automotive services and are not directed toward children under 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Privacy Policy

Forge Auto Studio may update this Privacy Policy periodically to reflect changes to our services, business practices, or applicable requirements. Updates will be reflected by changing the effective date at the top of this policy.